Consolidating our five pillars means preserving brand image and satisfaction of our customers
5 CUSTOMER PROMISES
All over the world our customer choose TOTAL because beyound our quality fuels we are commited to offering them a smoth and pleasent experience in our gas stations. We are listening to them to better meet their expectations.
- We promote responsible, available, and affordable energy.
Our transactions are safe and unaltered, they have integrity in every aspect and we provide reliable information.
- At TOTAL, our customers are assured to find verified equipment and in working order, quality products and services, in compliance with the environment, human rights and honest staff.
- Total focuses on the respect for Human Rights in the workplace, in particular by preventing child and forced labor, avoiding discrimination and ensuring just and favorable conditions of work and safety. Total expects its partners to share these same fundamental principles.
We are committed to serving our customers with speed, efficiency and politeness.
- You are the ambassadors of our brand: always at the customer's side, you first objective is to give them a smile.
- Our stations are places where life happens, where it's nice to stop. Our customers come to us for the quality of our service.
- We ensure that every corner of the station is cleaned to the satisfaction and well-being of your customers.
- With an impeccable outfit, your customers are convinced of your professionalism and the quality of your products and services.
- In each TOTAL station, the safety of our customers and our team is our priority. Lit station, accessible staff, safety and directional equipment, team training, food safety..
- At TOTAL, we do everything we can to make our customer's lives more enjoyable by offering them a fast, smooth and enjoyable experience.
Our fundamental values, guide our actions and participate to our success.